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Experience Management
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Ikaun’s Proposal Generator – Feature Release August 2019
Is too much of your seller’s time spent on creating new pitch decks or finding information to create effective sales proposals and RFP responses? The main bottleneck in success remains in the ability to quickly and easily find content and internal subject matter experts, as well as the ability to assemble this information in a…
Using Pursuit Retrospectives to Close More Deals
This blog is part of a series focused on Sales Enablement, a modern business solution designed to help sales and marketing teams sell more effectively using information, content, and tools. Each blog will focus on a topic in the technology space that can help sales and marketing become more efficient. Are you happy with the…
Why AI Will Soon Be Making Your Pitch Decks
This blog is part of a series focused on Sales Enablement, a modern business solution designed to help sales and marketing teams sell more effectively using information, content, and tools. Each blog will focus on a topic in the transformational technology space that can help sales and marketing become more efficient. Your organization has valuable…
Driving Business Growth with Knowledge Management Software
Knowledge management takes an organization’s collective insight and efficiently shares it between employees. These systems hold a business’s intellectual capital in the form of data, assets, and experience. The research lays the foundation for advanced knowledge management as a business builder. According to International Data Corp, “Fortune 500 companies lose at least $31.5 billion a…
Knowledge Management in the Cloud: Is It Right for Your Organization?
According to InfoWorld, 9 out of 10 companies will have at least some of their applications in the cloud next year. Knowledge management systems are certainly part of this trend, with new offerings emerging that are more accessible, scalable, and flexible than their on-prem counterparts. What types of knowledge management systems currently exist? Are cloud…
How Knowledge Management (KM) makes for happier & more productive employees
The average employee is disengaged. According to Gallup, only 34% of workers have skin in the game. While that number is on the rise, it’s still far too low. The polling data tells us that engagement stems, in part, from employees feeling as if their insight is a valuable contribution to the organization. Could this…
Tips to Preventing Knowledge Management Initiative Failure
With the boom of digital workplaces and the amount of data rising, companies are struggling to capture some of their most important resources — their intellectual capital. Knowledge management software has evolved to solve this problem. But why are our knowledge management initiatives still failing? Knowledge Management and the Rule of Threes According to the…
The Business Impact & Evolution of Intelligent Search
How often do you search through multiple systems to find information? How many queries do you send through email every day? Chances are, you’re doing it wrong. There’s a growing trend in data and business intelligence called “intelligent search.” And it’s evolving traditional information and knowledge discovery. Intelligent search has its roots in machine learning…
Improving Customer Service with AI
Are your customers frustrated by your inability to respond to their questions quickly? Today’s customer is quick to go elsewhere if they don’t receive fast and reliable customer service. The digital technology era has provided us with new tools that can save our customer service teams from getting mired in manual data searches while your…
How Is Artificial Intelligence Changing Knowledge Management?
We’ve been talking about artificial intelligence (AI) for more than five decades. But the combination of scalable cloud technology, faster microprocessing, and big data analytics has finally led us to take AI concepts and build AI solutions that can solve key business challenges. Today, executives responsible for their organization’s knowledge management processes are looking for…
Capturing Employee Experience as Shared Corporate Knowledge
Tribal knowledge is undocumented company information. Typically, the best way to learn the ropes in a new company is to find the person who has been there the longest and “pick his or her brain.” However, it’s not a very scientific approach — and it leaves company leaders vulnerable to losing information to retirement and…
The Currency of Knowledge: How Much is Your Organization Worth?
We’ve all heard the cliché “knowledge is power.” The interesting thing about clichés, however, is they’re usually based on fact. When you consider the importance of organizational knowledge in the business world, it’s clear the phrase is true. In business, entire strategies are tied to what those in an organization know and understand. But capturing…