Within law firms, directories play a key role in enabling firm leaders to find the right people for the right clients. This is a process that requires both speed and accuracy.
The task of assigning clients to the best team in a timely fashion depends on having a strong system of experience discovery. Unfortunately, that’s not the case for all law firms out there.
Despite the central importance of experience discovery in the success of a law firm, some firms continue to rely on outmoded directories that aren’t well-suited to meet the client demands of today.
When firms aren’t equipped with experience discovery that’s suited for the business landscape these days, they face a far-reaching impact that includes dissatisfied clients and the prospect of decreased business. That’s why an advanced experience discovery system is so important – and it’s exactly what The Firm Directory (now ikaun) provides.
A directory for the needs of today’s firm
The law firm of today requires a directory that’s up to speed with the way lawyers and clients now do business. That was the impetus behind the creation of The Firm Directory.
As a tool, The Firm Directory was built to accommodate a legal sector that demands the highest level of experience discovery on the market. With its feature-rich design and ease of use, the Firm Directory emerges as the ultimate tool in expert finding. Here are a few key components of the Firm Directory that help firms ensure their expert finding is up with the times:
SharePoint integration: Thanks to its out-of-the-box integration with Microsoft SharePoint, The Firm Directory eliminates the need for SharePoint connectors. This pre-configuration with SharePoint means that firms are able to immediately have the comprehensive view of attorneys and staffers that SharePoint provides. The Firm Directory can also be synced up with other Microsoft products including Outlook and Skype for Business. This integration creates a streamlined system that eliminates the need for manual data entry, instead of ensuring that data entered into internal firm systems will immediately be registered on The Firm Directory.
Search based on experience: With the Firm Directory’s Experience Finder, the tool takes a process that would otherwise be burdensome – finding the right experts for the right client – and turns it into a streamlined self-service process. Experience Finder harnesses an easy-to-navigate system of search criteria to allow experts with specific skills or qualifications to be found quickly, so a prospective client isn’t kept waiting.
“The better the experience discovery system at a firm, the higher client satisfaction will be.”
Secure collaborations for client-related matters: The Firm Directory does not just serve as a top-tier expert finder – it also provides a robust means of knowledge sharing. When users add the on-premises social functions of Neudesic Pulse to The Firm Directory, they create an efficient and highly secure arena in which client-based collaborations can take place. This kind of collaboration is vital to providing clients with the best service possible since a pool of knowledge in a firm is almost guaranteed to provide clients with a higher degree of satisfaction in the end.
As a resource empowered by Neudesic Pulse, The Firm Directory is proving to be a tool that brings both expert finding and knowledge sharing to the highest level. As Tom Baldwin, Chief Knowledge Officer at ReedSmith, pointed out, outmoded channels of communication are no match for the power of a future-focused solution.
Ikaun was built to help organizations easily create, discover, and use knowledge to enhance employee productivity and increase business outcomes.
Leverage your organization's collective experience for better decision making; easily search for internal experts by skill sets, industry expertise, and more.
Ikaun’s Intelligent-Knowledge-Assistant searches through your ikaun environment and other connected systems to help answer FAQs, find people, find assets, or support complex research scenarios.
Create easy-to-read profiles that include biography, skills / expertise, employment history, certifications, affiliations and other key information about your employees.
Organize and populate knowledge into a consolidated page that can be shared internally or externally with clients.
Deploy knowledge campaigns to inform employees about active pursuits, new clients, or firm news.
Connect your document management systems, CRM, and other popular applications with ease and confidence.