Expertise Matrices helps organizations quickly leverage the value of their own expertise
IRVINE, CA – (June 15, 2023) – ikaun, the world class experience management platform for law firms and professional services, today announces significant enhancement of the platform with the release of Expertise Matrices. Expertise Matrices enables knowledge, marketing, business development and a variety of role-based users to swiftly identify the right experts in very complex knowledge domains for a vast array of business needs. As the pace of business accelerates, Expertise Matrices eliminates the burdensome challenge organizations face in the process of identifying and then leveraging the value of their own experts.
The business need to quickly identify and leverage the expertise of an organization are many—and yet an action with which many significantly struggle on a daily basis. At the same time, clients are becoming increasingly sophisticated and leveraging a growing number of information gathering tactics to extract the demonstrable expertise of their partners: organizations relying on manual processes to surface expertise for a variety of business outputs will be challenged to keep pace.
Expertise Matrices transforms the process of identifying expertise within the organization from a complex, time-consuming search prone to errors into a seamless, swift and accurate one. As a result, Expertise Matrices enables organizations to quickly leverage their own value, respond faster and better to an increasing number and variety of requests for information, and ultimately better position the organization to provide better client service and/or win more business.
With Expertise Matrices, the expertise, relevant experience and competency levels of professionals is centralized into deeply detailed knowledge domain taxonomies, simplifying search to a few clicks. Once identified, users can elect to create customized profiles targeted to fulfill specific circumstances by selecting and deselecting background experiences.
Customized profiles are added to a Briefcase function and — in just one click — users export up-to-date, customized profiles. Additionally, bid or proposal preparers are assured of the accuracy and currency of professional profiles through an automated self-assessment portal provided to every professional in the organization.
Jason Noble, ikaun’s Chief of Product Strategy, comments: “We’re thrilled with the release of Expertise Matrices as it meets our mandate to bring powerful and elegant solutions to real business challenges. We’ve struck the right balance between the business need to quickly identify experts with the process integrity requiring the experts to self-declare their experience. We’re extremely pleased not just with the results, but with the incredible value our clients are already seeing every day.”
About ikaun
ikaun is the next generation of experience management and sales enablement. The ikaun platform helps organizations create, find, and use knowledge to improve productivity and organizational efficiency. ikaun addresses challenges related to finding answers, a view of who knows what at the organization, finding assets, and serves as a modern, user-friendly repository of relevant information. For more information, please visit http://www.ikaun.com.
Media contact:
Patricia Ann Nagy, Director
Proxy PR
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