New AI-Search Assistant enables customers to get
answers and find information within seconds
IRVINE,CA– Jan. 16, 2019 – ikaun, the next-generation of Knowledge Management software, announced the launch of its AI-powered Intelligent Knowledge Assistant (IKA). Delivered through the ikaun platform, IKA is an enterprise solution that can derive answers, find assets, and connect you with the right people within your organization.
IKA is built on Microsoft’s Natural Language Processing engine and allows users to have real conversations or use simple utterances. IKA interprets the user’s intent and can provide an answer in seconds. IKA is the only conversational AI solution that can be surfaced across multiple devices and languages, regardless of whether users are using voice or text to communicate.
“A digital workplace houses your company’s priceless collective experience and knowledge, but if that content isn’t easily accessible, it offers no value to anyone,” said Jason Noble, President of ikaun. “IKA solves this challenge by interpreting questions, searching through your collective knowledge, and providing the right information within seconds.”
ikaun’s Intelligent Knowledge Assistants are being used by customers to enhance productivity across their entire organization. IKA can support your customer service agents find information faster, assist business development reps with sales inquiries, or enhance your employee on-boarding experience. The addition of IKA to the ikaun platform dramatically reduces the time that users spend searching for knowledge and solves the Enterprise Search challenge that Knowledge Managers have faced for years.
Additional Product Information
ikaun is the next generation of knowledge and experience management. The ikaun platform helps organizations create, find, and use knowledge to improve productivity and organizational efficiency. ikaun partners with customers to address challenges related to finding answers, a view of who knows what at the organization, and serves as a modern user-friendly repository of relevant information. For more information, please visit www.ikaun.com.