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Experience Management

In a recent post, we wrote about the importance of secure social collaboration for law firms. Today, Above and Beyond KM, a blog about how we work and how knowledge management (KM) can help, posted a great write-up of a session on this topic at this week’s KM World Conference in Washington DC. The session…

Zach Warren from LegalTech News wrote a great article today on how far the role of knowledge management has come in the past decade, and where it’s headed in the future. In the article, he cites the fact that in a survey of 88 firms, 28 percent had a “director of knowledge management” or a similar title leading knowledge management (KM) operations, while…

For many law firms, fall represents a big time for hiring, since this is the period when they are able to look at the attorneys in their summer associate class and decide who should be brought on in entry-level positions. But there is another key component of legal operations that is just as important as…

Within law firms, directories play a key role in enabling firm leaders to find the right people for the right clients. This is a process that requires both speed and accuracy. The task of assigning clients to the best team in a timely fashion depends on having a strong system of experience discovery. Unfortunately, that’s not…