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Experience Management

The average employee is disengaged. According to Gallup, only 34% of workers have skin in the game. While that number is on the rise, it’s still far too low. The polling data tells us that engagement stems, in part, from employees feeling as if their insight is a valuable contribution to the organization. Could this…

With the boom of digital workplaces and the amount of data rising, companies are struggling to capture some of their most important resources — their intellectual capital. Knowledge management software has evolved to solve this problem. But why are our knowledge management initiatives still failing? Knowledge Management and the Rule of Threes According to the…

How often do you search through multiple systems to find information? How many queries do you send through email every day? Chances are, you’re doing it wrong. There’s a growing trend in data and business intelligence called “intelligent search.” And it’s evolving traditional information and knowledge discovery. Intelligent search has its roots in machine learning…

We’ve been talking about artificial intelligence (AI) for more than five decades. But the combination of scalable cloud technology, faster microprocessing, and big data analytics has finally led us to take AI concepts and build AI solutions that can solve key business challenges. Today, executives responsible for their organization’s knowledge management processes are looking for…

Tribal knowledge is undocumented company information. Typically, the best way to learn the ropes in a new company is to find the person who has been there the longest and “pick his or her brain.” However, it’s not a very scientific approach — and it leaves company leaders vulnerable to losing information to retirement and…

We’ve all heard the cliché “knowledge is power.” The interesting thing about clichés, however, is they’re usually based on fact. When you consider the importance of organizational knowledge in the business world, it’s clear the phrase is true. In business, entire strategies are tied to what those in an organization know and understand. But capturing…