We have created a library to help with your
Experience Management

We get it. It's hard to find useful information. That's why we've built a resource library that equips you with guides, blogs, articles, and other resources to help with your initiatives.

All Blog Posts

How Knowledge Management (KM) makes for happier & more productive employees

The average employee is disengaged. According to Gallup, only 34% of workers have skin in the game. While that number is on the rise, it’s still far too low. The polling data tells us that engagement stems, in part, from employees feeling as if their insight is a valuable contribution to the organization. Could this…

Read More...
Tips to Prevent Knowledge Management Initiative Failure

Tips to Preventing Knowledge Management Initiative Failure

With the boom of digital workplaces and the amount of data rising, companies are struggling to capture some of their most important resources — their intellectual capital. Knowledge management software has evolved to solve this problem. But why are our knowledge management initiatives still failing? Knowledge Management and the Rule of Threes According to the…

Read More...

The Business Impact & Evolution of Intelligent Search

How often do you search through multiple systems to find information? How many queries do you send through email every day? Chances are, you’re doing it wrong. There’s a growing trend in data and business intelligence called “intelligent search.” And it’s evolving traditional information and knowledge discovery. Intelligent search has its roots in machine learning…

Read More...

Improving Customer Service with AI

Are your customers frustrated by your inability to respond to their questions quickly? Today’s customer is quick to go elsewhere if they don’t receive fast and reliable customer service. The digital technology era has provided us with new tools that can save our customer service teams from getting mired in manual data searches while your…

Read More...
Categories: Sales Enablement
Artificial Intelligence Changes Knowledge Management

How Is Artificial Intelligence Changing Knowledge Management?

We’ve been talking about artificial intelligence (AI) for more than five decades. But the combination of scalable cloud technology, faster microprocessing, and big data analytics has finally led us to take AI concepts and build AI solutions that can solve key business challenges. Today, executives responsible for their organization’s knowledge management processes are looking for…

Read More...
Capturing Employee Experience as Shared Corporate Knowledge

Capturing Employee Experience as Shared Corporate Knowledge

Tribal knowledge is undocumented company information. Typically, the best way to learn the ropes in a new company is to find the person who has been there the longest and “pick his or her brain.” However, it’s not a very scientific approach — and it leaves company leaders vulnerable to losing information to retirement and…

Read More...
The Currency of Knowledge

The Currency of Knowledge: How Much is Your Organization Worth?

We’ve all heard the cliché “knowledge is power.” The interesting thing about clichés, however, is they’re usually based on fact. When you consider the importance of organizational knowledge in the business world, it’s clear the phrase is true. In business, entire strategies are tied to what those in an organization know and understand. But capturing…

Read More...

3 ways knowledge managers can increase client retention rates

For a firm to thrive – and provide an optimal level of service to its clients – the administrative infrastructure needs to be equipped with comprehensive knowledge of all of its staff and their unique skill sets. As a component of firm administration and operations, knowledge management (KM) is an indispensable asset. “Knowledge management is…

Read More...
Categories: Legal

Making Knowledge Management Work for Lawyers | Profile Magazine

The Firm Directory team would like to congratulate Meredith Williams for her feature in the Profile Magazine article: “Why Knowledge is Power for Lawyers”. It is a great profile and a fantastic read for business leaders on the value of knowledge management. An excerpt of the article is included below: The [knowledge management] department grew…

Read More...
Categories: Legal

The future – Brought to you by Neudesic

The year is 2017. Computers fit in our pockets. Cars can drive themselves. Drones can deliver your groceries. Wristbands can tell you how well you sleep at night. A light can be turned on in your home from 1,000 miles away. And yet, far too many organizations are wrangling with data silos, little to no…

Read More...

Streamlining SharePoint​​​ management, part 1: Lockdown on-demand expertise

SharePoint-based intranet should serve people and processes sort of like the central nervous system serves the human body. For context, let’s imagine a company as a person on a bike. The feet are engaged in one project (pedaling). One hand grips the handle while the other lifts a water bottle. Meanwhile, eyes scan the road…

Read More...

Optimizing your in-house legal operations, part 4: Putting it all together

In part one of our four-part blog series on legal operations, we looked at some of the key reasons why legal operations have remained so important for corporate counsel teams. The need for in-house law departments is clear as crystal in a complex regulatory landscape – even compliant enterprises face perpetual liability risks. In part two of this…

Read More...
Categories: Legal