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Experience Management

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Improving Customer Service with AI

Are your customers frustrated by your inability to respond to their questions quickly? Today’s customer is quick to go elsewhere if they don’t receive fast and reliable customer service. The digital technology era has provided us with new tools that can save our customer service teams from getting mired in manual data searches while your…

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Categories: Sales Enablement
Artificial Intelligence Changes Knowledge Management

How Is Artificial Intelligence Changing Knowledge Management?

We’ve been talking about artificial intelligence (AI) for more than five decades. But the combination of scalable cloud technology, faster microprocessing, and big data analytics has finally led us to take AI concepts and build AI solutions that can solve key business challenges. Today, executives responsible for their organization’s knowledge management processes are looking for…

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Capturing Employee Experience as Shared Corporate Knowledge

Capturing Employee Experience as Shared Corporate Knowledge

Tribal knowledge is undocumented company information. Typically, the best way to learn the ropes in a new company is to find the person who has been there the longest and “pick his or her brain.” However, it’s not a very scientific approach — and it leaves company leaders vulnerable to losing information to retirement and…

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The Currency of Knowledge

The Currency of Knowledge: How Much is Your Organization Worth?

We’ve all heard the cliché “knowledge is power.” The interesting thing about clichés, however, is they’re usually based on fact. When you consider the importance of organizational knowledge in the business world, it’s clear the phrase is true. In business, entire strategies are tied to what those in an organization know and understand. But capturing…

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3 ways knowledge managers can increase client retention rates

For a firm to thrive – and provide an optimal level of service to its clients – the administrative infrastructure needs to be equipped with comprehensive knowledge of all of its staff and their unique skill sets. As a component of firm administration and operations, knowledge management (KM) is an indispensable asset. “Knowledge management is…

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Categories: Legal

Making Knowledge Management Work for Lawyers | Profile Magazine

The Firm Directory team would like to congratulate Meredith Williams for her feature in the Profile Magazine article: “Why Knowledge is Power for Lawyers”. It is a great profile and a fantastic read for business leaders on the value of knowledge management. An excerpt of the article is included below: The [knowledge management] department grew…

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Categories: Legal

The future – Brought to you by Neudesic

The year is 2017. Computers fit in our pockets. Cars can drive themselves. Drones can deliver your groceries. Wristbands can tell you how well you sleep at night. A light can be turned on in your home from 1,000 miles away. And yet, far too many organizations are wrangling with data silos, little to no…

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Streamlining SharePoint​​​ management, part 1: Lockdown on-demand expertise

SharePoint-based intranet should serve people and processes sort of like the central nervous system serves the human body. For context, let’s imagine a company as a person on a bike. The feet are engaged in one project (pedaling). One hand grips the handle while the other lifts a water bottle. Meanwhile, eyes scan the road…

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Optimizing your in-house legal operations, part 4: Putting it all together

In part one of our four-part blog series on legal operations, we looked at some of the key reasons why legal operations have remained so important for corporate counsel teams. The need for in-house law departments is clear as crystal in a complex regulatory landscape – even compliant enterprises face perpetual liability risks. In part two of this…

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Categories: Legal

Optimizing your in-house legal operations, part 3: Secure collaboration

There’s no shortage of reasons for why an enterprise would want to cultivate a strong in-house, legal ops team (see part one of this series). And there are plenty of ways that a comprehensive enterprise portal designed for the unique requirements of corporate counsel and supporting staff can enhance legal ops’ productivity. These include, but…

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Categories: Legal

Optimizing your in-house legal operations, part 2: Locating the necessary expertise and resources

In part one of this series, we looked at how a slew of new technologies, increasing team size paired with spiking outside counsel costs are necessitating the creation and growth of legal operations teams. This department is responsible for supporting in-house legal counsel. They help in a number of important ways, not the least of…

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Categories: Legal

Optimizing your in-house legal operations, part 1: Why are legal operations so important?

The corporate technology landscape is rife with risk and reward. On the plus side, technological innovations are facilitating better decision-making, optimizing workflows and helping organizations to work more efficiently. But at the same time, the digitization of corporate data, decentralization business systems, and the automation of certain processes are introducing new risk management challenges. Add to that,…

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Categories: Legal