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3 ways knowledge managers can increase client retention rates
For a firm to thrive – and provide an optimal level of service to its clients – the administrative infrastructure needs to be equipped with comprehensive knowledge of all of its staff and their unique skill sets. As a component of firm administration and operations, knowledge management (KM) is an indispensable asset. “Knowledge management is…
Making Knowledge Management Work for Lawyers | Profile Magazine
The Firm Directory team would like to congratulate Meredith Williams for her feature in the Profile Magazine article: “Why Knowledge is Power for Lawyers”. It is a great profile and a fantastic read for business leaders on the value of knowledge management. An excerpt of the article is included below: The [knowledge management] department grew…
The future – Brought to you by Neudesic
The year is 2017. Computers fit in our pockets. Cars can drive themselves. Drones can deliver your groceries. Wristbands can tell you how well you sleep at night. A light can be turned on in your home from 1,000 miles away. And yet, far too many organizations are wrangling with data silos, little to no…
Streamlining SharePoint management, part 1: Lockdown on-demand expertise
SharePoint-based intranet should serve people and processes sort of like the central nervous system serves the human body. For context, let’s imagine a company as a person on a bike. The feet are engaged in one project (pedaling). One hand grips the handle while the other lifts a water bottle. Meanwhile, eyes scan the road…
Optimizing your in-house legal operations, part 4: Putting it all together
In part one of our four-part blog series on legal operations, we looked at some of the key reasons why legal operations have remained so important for corporate counsel teams. The need for in-house law departments is clear as crystal in a complex regulatory landscape – even compliant enterprises face perpetual liability risks. In part two of this…
Optimizing your in-house legal operations, part 3: Secure collaboration
There’s no shortage of reasons for why an enterprise would want to cultivate a strong in-house, legal ops team (see part one of this series). And there are plenty of ways that a comprehensive enterprise portal designed for the unique requirements of corporate counsel and supporting staff can enhance legal ops’ productivity. These include, but…
Optimizing your in-house legal operations, part 2: Locating the necessary expertise and resources
In part one of this series, we looked at how a slew of new technologies, increasing team size paired with spiking outside counsel costs are necessitating the creation and growth of legal operations teams. This department is responsible for supporting in-house legal counsel. They help in a number of important ways, not the least of…
Optimizing your in-house legal operations, part 1: Why are legal operations so important?
The corporate technology landscape is rife with risk and reward. On the plus side, technological innovations are facilitating better decision-making, optimizing workflows and helping organizations to work more efficiently. But at the same time, the digitization of corporate data, decentralization business systems, and the automation of certain processes are introducing new risk management challenges. Add to that,…
ILTA Peer to Peer: Going Beyond the Interruption
In a recent article in ILTA’s Peer to Peer publication, Ramin Vosough, VP of Product for The Firm Directory (now ikaun) proposes that technology’s impact on legal practice management is becoming more profound as the demand for specialized expertise increases. The article, titled, “Beyond the Interruption: Leveraging Expertise Location To Capitalize on Talent,” highlights our perspective…
How artificial intelligence is changing the law firm
Artificial intelligence is in a position to really shake up law firm operations over the next decade – at least according to a recent survey. The survey – which was carried out by Altman Weil and polled 320 U.S.-based law firms of nearly all sizes (50-99 employees to those with 1,000+) – concluded with a…
Measuring the Value of Social for Legal
In a recent post, we wrote about the importance of secure social collaboration for law firms. Today, Above and Beyond KM, a blog about how we work and how knowledge management (KM) can help, posted a great write-up of a session on this topic at this week’s KM World Conference in Washington DC. The session…
Knowledge Management’s Place in the Legal Department
Zach Warren from LegalTech News wrote a great article today on how far the role of knowledge management has come in the past decade, and where it’s headed in the future. In the article, he cites the fact that in a survey of 88 firms, 28 percent had a “director of knowledge management” or a similar title leading knowledge management (KM) operations, while…